Thank you for shopping at IndiOdyssey! We value your satisfaction and strive to provide the best online shopping experience possible. In the event that you are not entirely satisfied with your purchase, we have developed the following returns policy to ensure a smooth and hassle-free process for you.
Eligibility for Returns: 1.1 We accept returns for all eligible products purchased from our online store. 1.2 To be eligible for a return, the following conditions must be met: - The return request must be initiated within 30 days of the delivery date. - The product must be unused, undamaged, and in its original packaging. - All accessories, tags, and labels must be intact and attached to the product. - Products categorized as non-returnable or final sale items are not eligible for returns (e.g., perishable goods, customized products, intimate apparel, etc.).
Return Process: 2.1 To initiate a return, please follow these steps: - Contact our customer support team at [customer support email or phone number] and provide the order number, product details, and reason for the return. - Our customer support team will guide you through the return process and provide you with a return merchandise authorization (RMA) number. - Once you receive the RMA number, securely package the product with all its accessories and ship it back to the designated return address provided by our customer support team. 2.2 Please note that all return shipping costs, customs duties, and taxes for international and/or domestic returns to the USA will be the responsibility of the customer. We recommend using a trackable shipping method to ensure the safe delivery of the returned product. 2.3 Upon receiving the returned product, our quality control team will inspect it to verify its condition. If the product meets the eligibility criteria mentioned in Section 1, we will proceed with the refund or exchange as per your preference.
Refunds and Exchanges: 3.1 Refunds: - Once the returned product is approved, we will initiate the refund process. - The refund will be processed through the original payment method used during the purchase. - Please allow up to 10 days for the refunded amount to reflect in your account, as processing times may vary depending on your financial institution.
3.2 Exchanges: - If you wish to exchange the product for a different size, color, or variant, please mention your preference while contacting our customer support team. - The exchange will be subject to product availability. If the requested product is not available, we will process a refund as per Section 3.1.
Damaged or Defective Products: 4.1 In the unlikely event that you receive a damaged or defective product, please contact our customer support team immediately with relevant order and product details. 4.2 We may request photographic evidence or additional information to assess the issue. 4.3 Upon verification, we will offer a replacement, exchange, or refund as per your preference.
Non-Delivery or Lost Shipments: 5.1 If you haven't received your order within the estimated delivery time, please notify our customer support team. 5.2 We will investigate the issue with the shipping carrier and keep you informed throughout the process. 5.3 If the shipment is confirmed as lost or undelivered, we will offer a replacement or refund according to your preference.
Contact Information: If you have any questions or need assistance regarding our returns policy, please feel free to reach out to our customer support team: